ND Channel is a New York jewelry manufacturer. Their catalog, their live pricing, and every customer order used to live inside an app they did not own or control. Now they own the whole thing, and the slow, forgettable sales work runs on software that never clocks out.
Catalog, pricing, quotes, orders, invoices, production tracking. All of it lived on a vendor's platform. When you do not control the software your revenue runs through, you are one price change or one outage away from a very bad week.
And the pricing had to move with the market. Gold and platinum shift daily, so a quote from Tuesday could quietly become a loss by Friday.
A B2B portal on infrastructure ND controls, verified live from end to end.
A keyless spot-metal feed drives every price and the landing-page ticker, so quotes track the real market, not last week's.
Every quote carries a price lock and an expiry countdown, so buyers know exactly how long their number holds.
The full path from quote to order to NET-30 invoice, with credit limits and receivables visible in one admin.
A live stage timeline from received to CAD, casting, setting, polishing, QC, and shipped, updated by the bench.
The goal was simple and hard: land more B2B clients without adding a single person. So we gave the top of the funnel to an assistant that reads every inquiry the moment it lands, and hands the owner a reply that is ready to send.
A prospect fills the contact form. Nothing is lost, nothing waits for office hours.
The assistant reads it, sorts category and urgency, and writes a summary.
It drafts a reply in ND's own voice. It never states a price. That stays human, always.
It lands in the admin inbox. One click sends it from their real address.
The rule that makes it safe to trust: the software handles speed, the owner keeps the money decisions. Every price, every commitment, is still a person's call.
Phase one proved the platform. Phase two turns the parts that still run on someone remembering into agents that run on a schedule.
Estimated impact of phase two: on the order of 6 to 12 office hours a week returned, plus faster receivables and fewer lost quotes. Presented as a range on purpose, to be firmed against real volume before anything is locked.
Most owners we meet are not missing customers. Those customers are already searching, already impressed by the reviews. What loses them is the website they land on next, or the reply that comes three days too late.
We build the site that matches the reputation, then we build it before you pay. You see the whole thing live first. If it does not feel like an upgrade, you owe us nothing.
Or just reply and tell us the business. We will build you a preview before we talk price.